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Home > MenuWare Support > Accessing Mail
Most people who get a domain for their website, say, mysite.org
for this example, will want to be able to receive mail at their domain name.
In other words, webmaster@mysite.org should go to the
webmaster of the site.
When you set up a domain name with us, this is taken care of the way most people prefer. All mail addressed to any name at the domain is forwarded to your normal email account (the one you specified when creating your trial).
Everything is controlled from the "Domain/Email" selection of the "Features" menu in your administration panel. At the bottom of the page is the default address mentioned above. There are also two ways to create new addresses.
One way, which is the simplest, is to set up new forwarding accounts. These simply pass the email along to an existing email account. Most people prefer these because it means not having to check another mailbox to receive mail.
The other way is to set up POP mailboxes. Every account has a certain number of these available, based on your monthly fee. These are true mailboxes, separate from your existing mail. In order to view the mail they contain, you must separately check them.
Any POP mail client will work. Microsoft Outlook and Eudora are popular.
The settings that you will need to use are as follows, using
terry@mysite.org with password "mypass" as an example:
| POP Server: | mysite.org (substitute your domain name) |
| POP Username: | terry@mysite.org (the @mysite.org is important!) |
| POP Password: | mypass |
| SMTP Server: | (Contact Your ISP) |
Like most web hosts, we do not offer a SMTP server. This is because we can't authenticate you, and spammers could use our server as a way to send mail if it was set up to send mail without authentication. Your ISP (such as Earthlink, AOL, etc) can help you find what SMTP server you should be using to send mail.
The most common error is to forget the @mysite.org on the
username. Another common problem is the password - if a user can't access
their mail due to "invalid username/password" errors, simply reset their
password to something new and let them know what it is.
If you don't know how to set this up, or you're on the road a lot, you may want to set up our webmail client. It is similar to Hotmail or Yahoo! Mail (see image to the right). See the Account Upgrades link on your administration menu to purchase this, for a one-time fee of $50.
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